Maze Warranty

Maze Quality Guarantee for Your Peace of Mind

Maze, we takes pride in the quality of products, offering varying guarantees to support customers:

- Outdoor Fabric Furniture: 7 years
- Ascot, Oxford, Winchester, & Marina: 3 years
- Pergolas, Porto, Martinique, & Bali: 2 years
- All Other Furniture Sets: 12 months

Guarantees cover structural damage (framework), rust, and fade in the UK. Fire pit systems, flatweave, and accessories (excluding furniture covers) are guaranteed for 12 months. However, the guarantee does not cover glass, fabric, cushion fabric or filling, rattan, or stitching, unless there's a manufacturing defect reported within 48 hours of delivery.

Please note, the guarantee is void under certain conditions, including insufficient or incorrect product maintenance, misuse, tampering by a third party, and more. Additionally, Maze furniture is designed to withstand UK weather conditions and may not be suitable for foreign climates.

The warranty period starts from the date of ordering with Maze and any replacement orders provided do not restart the guarantee period.

In the event of a defect, Maze will repair, replace, or remove part or the entire product as deemed necessary. Refunds for any claim will be a percentage of the original purchase price, depending on the time elapsed since the commencement of the guarantee coverage.

Rest assured, this guarantee is in addition to your legal rights and does not affect them. For more information on your legal rights, consult your local Citizens' Advice Bureau or Trading Standards office.

At Maze, we stand behind our products to ensure your satisfaction and peace of mind.